Terms and Conditions

These terms and conditions constitute the Agreement concerning the provision of private hire services (“Service”) between you and Cobham Station Cars Limited. Completion of a booking whether verbal or written (including e-mail) and use of the Service indicates your unconditional acceptance of the terms and conditions set out in this Agreement. Please note calls are recorded and may be used to check the details of any telephone bookings.
1. Definitions
“Cobham Cars” means Cobham Station Cars Limited (Company Number 14621498) of Taxi office, Station Road, Cobham, Surrey, KT11 3BW. Email: [email protected]
“You” and “your” means any individual, company or other business that places the booking with us.
2. Booking
2.1 You must allow sufficient time when booking your taxi to allow for travelling time to the pickup address in the case of out of area pickups and for airport bookings, the check-in times required by your airline and for any delays caused by traffic conditions. Cobham Cars shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time.
2.2 You must order a suitable car size for the number of passengers and luggage. Cobham Cars cannot guarantee to carry excessive amounts of luggage. Please note that a child, no matter what age, counts as one passenger.
2.3 Please be aware that we are not always able to dispatch a vehicle immediately, especially at the busiest times between 04:00 and 09:00 weekday mornings, 16:00 to 20:00 weekday evenings and Saturday nights. The customer accepts that Cobham Cars cannot guarantee the immediate availability of vehicles.
2.4 Bookings are accepted by e-mail, but emails are only read during normal office hours. If your booking/change is required within the next 24 hours, it is preferable to telephone rather than e-mail. PLEASE NOTE: UNLESS YOU RECEIVE A CONFIRMATION E-MAIL, PLEASE ASSUME THAT YOUR BOOKING/CHANGE HAS NOT BEEN MADE.

2.5 All bookings, it is the responsibility of the customer to enter full and correct pick up and drop off details. Bookings resulting in a ‘no pickup’ due to incorrect details will be chargeable in full.
2.6 If you need to transport a folding wheelchair, please specify this at the time of booking.
3. Prices & Payment
3.1 If requested, Cobham Cars will give you a quotation based on the information supplied by you. Unless otherwise stated all prices are based on cash payment to the driver at the end of each journey or, in the case of account prices, exclusive of VAT which, if applicable, will be charged in addition. Cobham Cars may amend the quotation if there is any material change to the original itinerary, the number of passengers, or the type or size of vehicle required.
3.2 Payment can be made by cash, credit card or debit card. Payment by cheque is no longer accepted.
3.3 Fares do not include out of pocket expenses such as car park charges, congestion charge and tolls. These will be added to the overall cost. If it is necessary for the driver to park to facilitate collection of the passenger, this cost will be passed on to the passenger. This is especially relevant for London and airport collections.
4. Waiting Time
4.1 We allow approximately 10 minutes free waiting time for loading/unloading passengers for all bookings (other than airport picks ups). Waiting time over and above this will be charged in accordance with the waiting time rates applicable at the time of booking.
4.2 In the case of airport collections only, the price will include a 45-minute waiting period after the flight arrives. If you have hand luggage, we send the driver in at the landing time. In the case of checked in luggage, we wait 25 minutes (or longer upon specific request) before sending the driver into the terminal. we monitor the flight (as advertised on the relevant airport website Cobham Cars will charge for waiting at its standard rates after the initial 45-minute period has expired. Car parking charges are payable in addition to the standard fare. Cobham Cars will endeavour to check for flight delays before the driver leaves for the airport but accept no responsibility for changes made to landing times once the vehicle has been dispatched, nor in the event of the BAA website providing incorrect details or failing to update their website.
5. The Service
5.1 You shall be responsible for the behaviour of all the passengers in the car during the journey, in the unlikely event of the vehicle being soiled by any passenger, this is to cover the cost of a valet and allow for the fact that this vehicle will not be able to be used again for at least 24 hours. This fee will be a minimum of £100.00 (plus VAT if applicable).
5.2 Return bookings should not be given to the driver at the time of the takeout but should instead be booked through to the office to avoid any misunderstandings/errors.
5.3 Eating, drinking and/or smoking in the cars are not permitted.
5.4 All children travelling during the journey should be restrained in a manner appropriate to their age, weight and height. Suitable child seats should wherever possible be supplied and fitted by the child’s parents. Such seats may be retained by the driver for use on the return journey.
5.5 Cobham Cars will not carry more passengers than its insurance or licensing allows.
6. Cancellations and Amendments
If you need to cancel your booking, please contact Cobham Cars as soon as possible. If you cancel a booking after the vehicle has been dispatched, then a charge may be incurred; the charge will be based on the distance/time that the allocated driver has travelled/spent prior to the point of cancellation. If the driver is already at the pickup point, then the full fare is payable. Generally, journeys from airports are dispatched up to 60 minutes before flight arrival, journeys within the surrounding areas are normally dispatched up to 20 minutes before their due time and London area up to 3 hours before the collection time. Cancellations by e-mail must be at least 24 hours prior to the booked time as it is not always possible to check the emails 24 hours a day. PLEASE NOTE, WE DO NOT ACCEPT CANCELLATIONS/AMENDMENTS VIA TEXT
7. Liability
7.1 Cobham Cars shall use all reasonable endeavours to get you to your destination on time but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey. Under no circumstances shall Cobham Cars be liable (in contract, tort or otherwise) for any loss of profits, business or for any indirect or consequential loss whatever.
7.2 All luggage are carried entirely at your risk. Private hire drivers are not allowed to carry luggage within the passenger area of the vehicle as this will invalidate any insurance claim.
7.3 Cobham Cars shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control. If the car breaks down during your journey Cobham Cars will endeavour to arrange an alternative car to complete the journey as soon as practicable.
7.4 You shall indemnify Cobham Cars against all losses, costs, damages and expenses arising from any act or omission of any passenger in your party.
7.5 In the event of a passenger/s becoming unwell and vomiting in the vehicle, a fee will be incurred. This is to cover the cost of a valet and allow for the fact that this vehicle will not be able to be used again for at least 24 hours. This fee will be a minimum of £100.00 (plus VAT if applicable).
7.6 Neither party excludes or limits its liability for death or personal injury caused by negligence, or for wilful default or fraudulent misrepresentation or otherwise in any manner unenforceable by any applicable law.
8. Termination
Cobham Cars will refuse or terminate any booking with immediate effect if it places any driver or vehicle at risk of damage, violence or abuse by you or by any passenger in your party and will ask all passengers to vacate the vehicle as soon as it is safe to do so. No refunds will be given if the journey is terminated part way through the hire.
9. Miscellaneous
9.1 Cobham Cars may subcontract its obligations under this Agreement. You shall not assign, transfer or delegate any of your rights or obligations under this Agreement.
9.2 Cobham Cars may change these terms and conditions at any time by posting changes online. Please review these terms and conditions regularly to ensure that you are aware of any changes. All existing bookings will be at the rate quoted or applicable rate in effect at the time of booking.
9.3 Cobham Cars shall store, process and use all information regarding your personal details in accordance with the requirements of the Data Protection Act 1998.
9.4 This Agreement represents the entire agreement between you and Cobham Cars in relation to its subject matter. If there is any discrepancy between the terms of this Agreement and the quotation, the terms of this Agreement shall prevail.
9.5 Nothing in this Agreement is intended to confer any benefit on any third party, whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise, and no third party shall have the right to enforce any rights under this Agreement except where otherwise agreed in writing.
9.6 Luggage. All luggage must be carried in the boot/trunk of the vehicle. It is not permitted to carry luggage in the passenger compartment.
10. Incorrect Bookings
10.1 In the event of a booking resulting in a no pickup, i.e. flights booked for wrong day, incorrect details given, we will refer to any written confirmation or voice recordings taken at the time of the booking. Where it is shown that incorrect details have been provided by you and a driver is dispatched to the pickup point, the full fare together with any subsequent charges such as waiting time, car park, congestion charge etc. is payable by you. A full breakdown of the charges will be provided. All fares are payable directly to the driver concerned.
However, if payment is not received, Cobham Station Cars Limited reserves the right to produce an invoice on behalf of the driver upon which VAT is applicable at the current rate.
11. Disputes
11.1 This Agreement shall be construed in accordance with English law and you and Cobham Cars each agree to submit to the exclusive jurisdiction of the English Courts in respect of any dispute or claim arising out of or in connection with this Agreement. Our calls are recorded, and these may be used in conjunction with the settlement of any disputes that may arise.
12. Conveying of children
UK law states that taxis are exempt from legislation relating to children travelling in a baby/child seat or booster. For Health and Safety reasons Cobham Cars are unable to provide any form of infant child seat. However, if you are booking a return journey and have your own child seat, we will store your child seat for the return journey, please note that the installation of the child seat must be carried out by you. We will endeavour to supply a booster seat/s on request, but this service cannot be guaranteed as your driver may not have time to collect one from the office prior to being despatched to collect you.
13. Account Facilities
All accounts are subject to VAT at the current rate. All jobs are invoiced at the end of each month or weekly and our terms are strictly 30 days from the date of invoice. The minimum spend for account facilities is £100 per month (before VAT).
Where a dispute arises, only the value of the booking which is in dispute should be withheld until such dispute has been resolved. The customer agrees to pay the balance of the invoice for the relevant month and only deduct the amount for the booking in question.
Cobham Cars reserves the right to withdraw credit facilities if the account becomes overdue or the monthly credit limit is exceeded.
In the case of non-payment, Cobham Cars reserves the right to employ professional collecting agents to recover outstanding debts, costs of which will be charged to the debtor.
Please see below for vehicle sizing in relation to luggage:
Case sizes assume standard hold size cases of 23 kgs or 100 litres (76cm).
Any vehicle will also take 2 standard carry-on bags (56x45x25cm max)


To Email Your Enquiry/Booking, please use this link.
[email protected]
Please do not use this form for bookings or alterations within 24 hours.